Return Policy:

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1. Application for the Return of an Item/s

Subject to the terms and conditions in this Refunds and Return Policy and the Terms of Service, Buyer may apply for return of the purchased item/s and/or refund. To be eligible for a return, your item/s must be unused, original packaging, and in the same condition as you received it.

Buyer may apply for the refund and/or return of items 7 days after the receipt of order in the following instances:

• The item has not been received by Customer

• The item is defective and/or damaged upon delivery

• Store has delivered an Item that does not match the agreed specification (i.e. size, variant, brand etc.) to buyer.

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2. No Change of mind

Buyer has all the rights to choose from available selections offered on this site, with this, Buyer may not apply for return and/or refund on Item/s due to a change of mind.

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3. Buyer’s return/refund application may be submitted by Contact Us, or sent through our email address MAL-fisherfreshshop@fishermall.com.ph.

Once your application is received and inspected, we will send you an email to notify you that we have received your request. We will also notify the Buyer of the approval or rejection of his/her application. If approved, then your refund will be processed, and a credit will automatically be applied to your credit/bank account or original method of payment, within a certain amount of days. Original Tape Receipt as proof of purchase shall be essential on processing and approval of the request.