Frequently Asked Questions

Fishersupermarket.shop is Fisher Supermarket’s official online shopping store which aims to bring you the freshest and most affordable choices conveniently delivered to your home! Just visit www.fishersupermarket.shop and start adding to cart!

You may place your orders on the website 24/7. Daily cut-off of orders is at 7:00AM - 3:00PM (Quezon Ave.) and 8:00AM - 3:00PM (Malabon) for pick-up and delivery. For delivery, orders received until 3pm will be delivered the next day or scheduled. For pick-up, orders received until 3pm, can be picked up until store closing time or scheduled.

Step 1: Go to “Login” and click on the “Sign Up” button. Step 2: Tap on Facebook, Google or email account. Step 3: Complete the registration by indicating email and password. Step 4: Check your email for account verification instructions. Follow the email instructions to complete the verifications.

Make sure you have a registered account before you start your online grocery shopping. On the product details page, search for the items you want to buy. Tap “Add to Cart” to place the selected item to your shopping cart. Once you are done, tap “Check Out” Compete all details in the Buyer’s Info and Shipping Address

Yes. Prices are the same on the website and the physical store.

We deliver anywhere within Metro Manila. This is still being improved, and shall be rolled out to other areas as well. Sign up on our website in order to receive updates from us.

Kindly contact our Customer Service by sending a message to fishersupermarket.shop@fishermall.com.ph. Our customer service representative shall get in touch with you and discuss the possible steps you can take.

Currently, we are in the process of updating the system for us to earn points in the future.

Currently, we are in the process of updating the system.

Fisher Supermarket reserves the right to cancel an order should it be suspected of fraud, or when delivery is not feasible due to it not being encompassed by our service area due to a fortuitous event or during emergency cases.

For cancellation of orders, please inform us in advance before the day of delivery. You may reach us at: fishersupermarket.shop@fishermall.com.ph 8294-1566 loc. 145

Our staff will immediately inform you on the status of your order and once ready for pick-up/delivery. You may also inquire by sending a message through fishersupermarket.shop@fishermall.com.ph or call us at 8294-1566 loc. 145.

Our staff will immediately contact you to discuss possible options and arrangements of ordered items.

Return Policy: 1. Application for the Return of an Item/s Subject to the terms and conditions in this Refunds and Return Policy and the Terms of Service, customer may apply for return of the purchased item/s and/or refund. To be eligible for a return, your item/s must be unused, in original packaging, and in the same condition as you received it. Customer may apply for the refund and/or return of items 7 days after the receipt of order in the following instances: The item has not been received by customer The item is defective and/or damaged upon delivery Store has delivered an Item that does not match the agreed specification (i.e. size, variant, brand etc.) to customer 2. No Change of Mind Customer has all the rights to choose from available selections offered on this site, with this, customer may not apply for return and/or refund on item/s due to change of mind. 3. Customer‘s return/refund application may be submitted through our email address: fishersupermarket.shop@fishermall.com.ph Once your application is received and inspected, we will send you an email to notify you that we have received your request. We will also notify the customer of the approval or rejection of his/her application. If approved, then your refund will be processed, and a credit will automatically be applied to your credit/bank account or original method of payment, within a certain amount of days. Original Tape Receipt as proof of purchase shall be essential on processing and approval of the request.

We accept credit/debit cards and online payments such as PayMaya.

Upon delivery or pick-up of your order, our staff will hand over your Tape Receipt / Sales Invoice together with the items.

You may pick-up your orders at the Customer Service of Fisher Supermarket.

Look for the Customer Service Supervisor on duty.

Yes, you may send your orders now until 5pm only and pick-up until store closing.

You must present your Order # and a Valid ID.

You may authorize someone to receive your orders on your behalf. Your representative must present an Authorization Letter, Order #, a copy of the customer’s Valid ID and a copy of the receiver’s Valid ID.

The amount will depend on the distance from Fisher Supermarket branch of your choice. You will be able to see the delivery fee during checkout.

There is no minimum purchase requirement.

For concerns on delivery of items, kindly contact us at: fishersupermarket.shop@fishermall.com.ph 8294-1566 loc. 145

Our staff will send you an update on the status of your order. Kindly keep your lines open.

For rescheduling of orders or delivery, kindly contact us at: fishersupermarket.shop@fishermall.com.ph 8294-1566 loc. 145

For delivery orders who reached the cut-off until 5pm, will receive their orders the next day or scheduled. For delivery orders received beyond the 5pm cut-off will be scheduled on the next two (2) days or scheduled. Should there be issues on the delivery schedule, we will inform you ahead of time.

You may authorize someone to receive your orders on your behalf. Your representative must present an Authorization Letter, Order #, a copy of the customer’s Valid ID and a copy of the receiver’s Valid ID.

We are open for improvements, suggestions and /or feedbacks! Send us a message at: fishersupermarket.shop@fishermall.com.ph or contact us at: 8294-1566 loc. 145.

Convenience fee is an amount to be charged to a customer on top of the order subtotal and delivery fees for processing online order transaction.